Reopening FAQs

Frequently Asked Questions

As part of our phased reopening approach, we have made some changes to our standard operating practices. These changes will include required reservations for all areas of the complex, modified hours, cleaning process, and more. North Park Sports Complex is using a systematic approach that has been approved by the U.S. Surgeon General. We want to thank our members in advance for extending kindness and courtesy to each other and to staff members who are working hard to keep the Complex safe and clean.

Modified Hours Monday – Sunday Opening at 9am

Reservations for field usage are required during Phase I of our reopening plan.


Through research, CDC guidelines and industry best practices, we have formulated extensive cleaning and sanitizing procedures, including the introduction of EPA registered disinfectants proven to eliminate COVID-19 on surfaces.

1Increased Frequency
Modified Sports Complex hours to allow for additional cleaning and disinfecting of high-touch surfaces throughout the complex.
2Sanitizing Stations
Hand and equipment sanitizing stations will be readily available throughout the complex.
3Reinforced Protocols
Constant reinforcement of front-of-the-house and back-of-the-house sanitation procedures.


We will carefully open with a phased approach to ensure confidence and peace of mind for members and our team. The following procedures and operational protocols are in place during Phase 1 of our reopening plan beginning Friday, June 5, 2020.

Modified Hours Monday – Sunday Opening at 9am

We will be open daily after 9am for reservations.


During Phase I of reopening North Park Sports Complex we are requiring all individuals to reserve their time on our campus by calling 412-487-5517 with at least 24 hours’ notice.

Modified Hours Monday – Sunday Opening at 9am

We will be open daily after 9am for reservations.


  • Occupancy consistent with governmental orders and guidelines.
  • Players are required to maintain a safe social distance when entering and exiting a court.
  • For safe social distancing, avoid any physical contact with another player
  • Place personal belongings at least 6 feet apart from another players.
  • We recommend players do not change ends between play; or if it is necessary, change ends on opposite sides of the net.
  • Make sure to bring your own equipment.


All customers are encouraged to follow the guidance of the CDC.

1Water Bottles
Customers are to bring their own pre-filled water bottle.
2Employee Precautions
All team members will be required to wear protective face coverings.
Must bring own equipment to the facility.
4Protective Face Coverings
Members are encouraged, but not required to wear protective face coverings in common areas or during exercise.
5Social Distancing Guidelines
Follow 6’ social distancing guidelines. Do not congregate.
6Hand Washing
Wash hands frequently with soap and water for at least 20 seconds or use hand sanitizer provided throughout facility.
7Not Feeling Well?
Please stay home when you are feeling sick.


  • Please have your I.D. ready to show upon arrival.
  • Reservations may be made 24-hours in advance.
  • A temperature check for all guests will be done with Touchless Thermometers.
  • Social distancing markers will be available to guide the check-in process.
  • Hand sanitizing stations will be available.

Common Areas

  • Casual seating will be removed or spread out to allow for proper social distancing.
  • Additional hand sanitizing stations will be located throughout the building.
  • Please refrain from congregating in hallways or small rooms as this impedes our ability to safely distance our members.


While enjoying our clubs, please follow the current CDC guidelines about how to help prevent the spread of the COVID-19 virus:

  • Wash your hands vigorously and frequently
  • Use a hand sanitizer that’s at least 60% alcohol
  • Keep 6 feet apart from other people
  • Avoid touching your face
  • Masks and gloves are encouraged but not required
  • Avoid contact with people who are sick

Stay Home if You are Sick

Remember that COVID-19 may be spread by people who are asymptomatic. But if you have a fever, a cough, shortness of breath or even just feel a little run down, don’t take a chance—stay home.

Help Boost Your Immune System

Now more than ever, it’s essential to prioritize our health by helping our bodies better fight and recover from illness.

  • Get at least 20 minutes a day of exercise to prime the immune system, help combat bacteria and viruses. Even low-intensity exercise like going for a walk or slowing down with yoga or meditation helps by reducing stress.
  • Eat a nutrient-dense diet comprised of whole foods like meat, vegetables, fruits, nuts and whole grains while avoiding sugar, refined grains, processed or packaged foods.
  • Get at least 7 to 8 hours of sleep a night to help allow your body time to perform preventive maintenance, which helps bolster the immune system.
  • Spend time outdoors to help naturally boost your vitamin D levels and/or consider supplementing with vitamin D + K2.
  • For consumer educational purposes only and does not constitute medical advice, care, diagnosis, or treatment and is not intended to be a replacement or substitution for the medical advice, care, diagnosis, or treatment from a licensed medical practitioner.

This has been a difficult time and we know how important it is for our guests to have the confidence and peace of mind that they are returning to the safest environment possible. If you have any questions, please contact us today at to learn more about your options.