Dear Valued Customer,
We appreciate all of the support we have received from our neighbors, customers, partners, and staff during this unprecedented time in our nation's history. The decision to close our facility was one of the most difficult we've ever had to make, but it is the best one we could make to protect the health and safety of our community. We miss seeing your smiling faces, hosting fun parties, and breaking a sweat with our friends and family. This distance will make our minds, our bodies, and our hearts stronger than ever before. Until we can be together again, we have taken action to address some of your most pressing questions and concerns. If you have questions that are not addressed below, please feel free to contact us at firstname.lastname@example.org or via social media.
If you have a question regarding programs hosted by one of our partners at North Park Sports Complex please contact that provider directly. If you have questions regarding or campus policies, North Park Sports Complex programs, or any additional safety concerns please feel free to email us directly to address your concerns as soon as possible.
When do you expect to reopen and resume programming?
As of April 17, 2020, the sports dome and miniature golf at North Park Sports Complex remain closed for the duration of April. When we chose to close our doors on Sunday, March 15th we did so knowing that it was best for the health and safety of our guests and staff, but without knowledge of exactly how long this closure would last. We have diligently followed the rules and regulations set forth by the State & Federal Government Guidelines regarding Coronavirus Disease, which means that we have, often in real-time, extended our closure beyond our originally forecasted date. We will continue to update this page and send email communications to our customers in real time as we anticipate reopening the facility and programs to the community. We miss you and we cannot wait to serve you again in person in a safe and healthy environment!
If you would like to receive our newsletter containing these updates and more, please subscribe on our website. If you feel that your email address is already in our system, but it is outdated or you should be receiving our emails and are not, please email your contact information to email@example.com today.
Will I be charged for scheduled events, or birthday party packages that were to occur while the campus or facilities are closed?
You will not be charged at any point while we are closed if you had an event or birthday party package booked. All scheduled birthday parties and events are cancelled that were scheduled for the period of time we are closed. Don't worry! Your favorite coach will be here for you when we return to carry forth where we left off. In regards to birthday parties and private events, please contact us at firstname.lastname@example.org today to have your questions addressed. We do not know when we are able to re-open the facility to get these special events rebooked. But as soon as we have guidance from the Governor on when that can be, we will reach out to all of the cancelled special events and birthday party bookings directly to get these rescheduled.
As we do not know when the Governor will lift the current restrictions so we may again host public gatherings we will continue to respond to these events and the postponements in real time based on the guidelines of the state and federal government.
I am registered for a league that was to start in the coming week(s). Has this season been cancelled?
No leagues have been cancelled at this time. We have chosen to postpone the current season and to reengage our athletes in the near future when we are able to reopen and continue with our season and programs. Participants who have registered for our other programs such as Kindersports or Coach Mom & Me and who have paid for a series/package of events will be credited for the future use of those classes. Please contact us directly to discuss these programs and any credits that should be issued. If you have questions regarding programming you may have already paid for that has been postponed please contact us at email@example.com.
Is Mini Golf open at this time?
Mini Golf remains closed at this time. We understand the inconveniences a number of our customers are facing. The lack of active outdoor resources is evident; however, it is in the best interest of the health and safety of all customers and staff to close the outdoor golf course at this time. We value all of our loyal golf enthusiasts and we look forward to seeing you swing a club and sink a putt when it supports the social distancing efforts put in place for both our safety and the safety of our healthcare workers serving our community.
We promise to keep all customers updated regularly and adjust our policies in real time to follow the State and Federal guidelines. Please stay tuned to your email and follow our social media accounts for further updates.
Your North Park Sports Complex Family